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Cancellation of an order can be done anytime prior to your order being sent out for delivery. Once the order is out for delivery, we do not accept cancellation of orders. 

The best way for us to be notified of the cancellation is by emailing us directly so we'll have an official record of your enquiry and get back to you with confirmation as soon as we can.

Please DO NOT send private messages via social media on matters regarding the cancellation of your order. We, however; will always reply to emails as soon as we can.

The Brand hannah will not be responsible for orders where cancellation was not communicated immediately via email or phone before order dispatch.

Refund for a cancelled order will be processed on the day of cancellation. 

Refund via PayPal will be less any transaction fees not refunded by PayPal. 

The manufacturing warranty against any defect is for a period of 12 months from the date of purchase. All shipping costs will be incurred by the company once it is established that the item is defective due to materials and/ or workmanship.

This warranty excludes damages as a result of natural wear and tear, improper handling, accident, or other causes post purchase that are not defects in materials and/or workmanship.

If an item is purchased from a retail store or online retailer other than our company’s official website, you must deal directly with the seller for any exchange, refund, or cancellation. Please be advised that the retailer’s policy will override our policy. 

There is no return, exchange, and refund where there is a change of mind about the products or incorrect sizes were purchased from The Brand Hannah Australia/ New Zealand. Please refer to FAQ and product descriptions for size information and begin with one tester option to decide whether this is a suitable option for you.    

There is no return, exchange, and refund for any purchase including sale items of hannahPAD cloth liners and pads, hannahCUP menstrual cups, and hannahMASK reusable face mask products due to the nature of the products and hygiene reasons; excluding manufacturing defects and all remedies provided by your state or territory.

If your item is damaged/ faulty or you believe the product is incorrect somehow please contact us via email info@hannahpad.co.nz immediately. There is no return, exchange, and refund on natural wear and tear or for damages caused post purchase.  

Purchasing through a sale promotion:

Sale T&Cs:

  • Discounts apply to certain products specified during the promotional period and some exclusions may apply. 
  • Discount is applied as instructed with a unique code, automatically applied, or already marked down at checkout before completing the order. 
  • Other promo codes are not valid during the sale promotion period.
  • No refund, return, exchange, and rain check on discounted items during a sale promotion period once purchased.

    Discount codes not utilised for a transaction have a grace period of 24 hours to be claimed. Discount code claims requested after this 24 hour period will not be considered. Discounts requested within the 24 hour period will be applied as a credit for your next purchase. Claims will only be accepted by emailing info@hannahpad.co.nz and not by any other means.