Coronavirus (COVID-19) Update
As a home delivery service, hannah® New Zealand is considered an essential business and remains open 24/7 online continuing to send out orders as usual through courier services still operating.
Ensuring that no interruptions occur to the orders coming through our online store, we have implemented protective measures before lockdown was announced. To help contain the virus and make sure our team is healthy, we began with strict sanitisation practise on all work areas and spaces, washed our hands constantly, adhered to social distancing and had the team eat lunch in turns. This is still the case today and will continue till measures are officially lifted. Soon after it was best for the team and community that our online operations and customer service team work from home. Due to work adjustments, the team is busier than ever and trying their best to reply to all enquiries in a timely manner. We do apologise if it may be slower than usual and we sincerely thank you for your patience.
Our dispatch based in Christchurch,New Zealand is now operating with only one team member– lovely Federica tending to all orders. Therefore, we do apologise for any delay– as she is doing her best. Do email us ASAP should you have any questions regarding your order to email@example.com. Our priority is to get your order out as soon as possible but kindly ask for your understanding during these busy times.
Like all other essential businesses we had not anticipated such a shift and rise in demand for reusable products such as ours and may be temporarily out of stock on some pad sizes, patterns, accessories and cleaning products. Please subscribe to our newsletter (bottom of homepage) to be notified about any restock.
Return, Exchange & Refund
We would like to remind customers that due to hygiene reasons, excluding manufacturing defects we are unable to provide any exchanges on cloth pad and breast pad products.
All shipping costs will be incurred by the company once it is established that the item is defective due to material and/ or workmanship.
Returns are only accepted for online purchases within 7 days of receiving the order and the package must be unopened in the original packaging and satchel.
All shipping charges for sending and returning the order will be incurred by the customer.
Refund for any return will be processed once the order has been returned. Any refunds will be less any transaction fees not refunded by the merchant provider.
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As usual hannah® New Zealand will continue to deliver nationwide. Most of our parcels are standard with signature on delivery, but if you prefer you can request for Authority to Leave (Parcel Drop), by adding a note on your order with the safest place to leave it.
Our delivery pick up are on Monday, Wednesday and Friday and although we may be getting your order out on time, courier services are experiencing delays due to the volume of deliveries they are currently handling.
Standard delivery is between 3- 10 business days.
The above estimate may not reflect the actual time of delivery but we do ask for your patience and to keep an eye on the tracking provided through your shipping notification from us. If your package is unusually delayed please contact us immediately at firstname.lastname@example.org so we can follow it up from our end and lodge an investigation.
Rest assured that we will do all we can to dispatch your order on time, notify you with tracking details, follow up and resolve any delivery issues. Despite our efforts we hope you’ll understand that once parcels have left our facility that it is out of our control, so please bear with us when your article is going through an investigation period.
If you have any further queries about anything feel free to contact us via email: email@example.com and we’ll get back to you as soon as we can.
Please stay safe and well.
Jenny, Marcus & the hannah® NZ team.
Useful COVID-19 Information:
Please use the following links for the latest updates on the virus: