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This policy applies to all purchases made from www.hannahpad.co.nz (official hannahpad NZ website).


Returns are only accepted for online purchases within 7 days of receiving the order, if the delivery is unopened in the original packaging / satchel.

For any return, all shipping charges for sending and returning the order will be incurred by the customer.

Order must be returned unopened in the original packaging / satchel.

Refund for the return will be processed once the order has been returned and received by us.

Refunds via PayPal will be less any transaction fees not refunded by PayPal.


There is no exchange for any purchase of hannahpad cloth pads due to hygiene reasons; excluding manufacturing defects.

The manufacturing warranty against any defect is for a period of 12 months from the date of purchase.

All shipping costs will be incurred by the company once it is established that the item is defective due to materials and / or workmanship.

This warranty excludes damage as a result of improper handling, accident or other causes that are not defects in materials and / or workmanship.


If you purchase an item from another store or online retailer other than the hannahpad Australia & New Zealand official websites, you must deal directly with the seller for any return or exchange. Please be advised that the retailer policy will override our return and exchange policy.

This does not limit your statutory rights as a New Zealand consumer.