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This policy applies to all purchases made from www.hannahpad.co.nz online store (official website). 

Returns are only accepted for online purchases within 7 days of receiving the order, if the package is unopened in the original packaging/ satchel.

For any return, all shipping charges for sending the package back to the company and subsequent shipping to the customer will be incurred by the customer. 

Order must be returned unopened in the original packaging (address label and tape not ripped or tampered in any way) / satchel (no tears or signs of opening on the satchel). 

When the package exceeds the collection period at the local post office it will be returned to the sender. In this case, a charge of $10 (Australia Post Return to Sender fee) + postage will be invoiced to the customer in order to organise a redelivery. Redelivery with a new tracking number will be provided upon receiving the package back to The Brand hannah Australia HQ and the above charges are settled by the customer.

There is no return, exchange, and refund where there is a change of mind about the products or incorrect sizes were purchased from The Brand Hannah Australia/New Zealand. Please refer to FAQ and product descriptions for size information. 

There is no return, exchange, and refund for any purchase including sale items of hannahPAD cloth liners and pads, hannahCUP menstrual cups, and hannahMASK reusable face mask products due to the nature of the products and hygiene reasons; excluding manufacturing defects and all remedies provided by your state or territory.

If your item is damaged/ faulty or you believe the product is incorrect somehow please contact us via email info@hannahpad.co.nz immediately. There is no return, exchange, and refund on natural wear and tear or for damages caused post purchase.  

Purchasing through a sale promotion:

Sale T&Cs: 

  • Discounts apply to certain products specified during the promotional period and some exclusions may apply. 
  • Discount is applied as instructed with a unique code, automatically applied, or already marked down at checkout before completing the order. 
  • Other promo codes are not valid during the sale promotion period.
  • No refund, return, exchange, and rain check on discounted items during a sale promotion period once purchased.
  •  

        Discount codes not utilised for a transaction have a grace period of 24 hours to be claimed. Discount code claims requested after this 24 hour period will not be considered. Discounts requested within the 24 hour period will be applied as a credit for your next purchase. Claims will only be accepted by emailing info@hannahpad.co.nz and not by any other means.